Store Policies

Ordering Information

Order by telephone: 800-956-5724 ext. 2. We will add the same online discount to your phone order.

Information, shipping, & returns: 800-956-5724 ext. 2.

Credit Card Transaction will be with "Myistores".

E-Mail: cs@mushypillows.com

International Orders Welcome: Please contact us for a shipping quote.

Delivery & Rates

Free shipping on all orders.  No minimum required.

At Mushypillows.com we feel it is important to offer you FAST order processing, and FAST delivery. Standard Ground Shipping within the United States is via FedEx Ground. Fedex Smart Post, UPS Ground, USPS Priority Mail service or First Class Mail Service. Shipping to Hawaii, Alaska or Puerto Rico is by USPS First Class or Priority Mail Service.

Orders placed by 1:00PM EST are usually shipped the same business day, ensuring a prompt and timely delivery of all your packages. Weekend and Holiday orders are shipped on Monday or the first business day after the Holiday.

International customers, please contact us for a shipping quote.

Money Back Guarantee | Returns & Replacements

Money Back Guarantee: Mushypillows has a 30-day Money Back Guarantee. If you are unhappy with your purchase, return it to us within 30 days and we will give you your full refund or exchange. No restocking fee applies.

Damaged Items: All items are inspected prior to shipment. If your package is damaged in shipment, you must save packing materials and contact the carrier (UPS at 1-800-PICKUPS or the US Postal Service) immediately. Please also contact us and let us know that there is a problem so that we may follow up with the carrier.

Exchanges, Credits, and Returns: You must Contact us by email (cs@mushypillows.com) or phone (800-956-5724) prior to returning any item so that a Return Authorization Number can be issued. Please include your order number, name and items ordered in the email. Merchandise returned without a Return Authorization Number will be returned to sender. Once you have a Return Authorization Number, please return item in original packaging and condition. Please be sure to write the Return Authorization Number on the outside of the box and send the package postpaid and insured. Include a copy of your invoice as well as a note explaining the reason for the return. We reserve the right to charge a restocking fee if purchase is returned without original packaging and not in original condition. Please allow up to 14 days for processing of returns.

Refunds: We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.